UPDATE: Uploading and saving images to LP Listings is now fully restored.


UPDATE: Uploading and saving images to LP Listings is restored. You may still notice some delay of the image uploader loading or inconsistency while saving. Once everything has fully loaded you will be able to continue uploading and saving images to your LP Listings.


We are aware of a current issue affecting uploading and saving images to LP listings. This outage is due to AWS issues. We are closely monitoring and will provide an update ASAP.


A new version, 0.14.20.77, has been released to the Beta version of List Perfectly. If you have the Beta version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates: 

  • Extension Messaging  – New extensions messaging added for all supported platforms. When publishing and ending listings new success or fail message will display. Sample Video
  • Depop – Fix for size being removed when selecting Depop sub-category.
  • eBay – Improved support for “New” listing tool on eBay when crossposting to and from listings set to that display.
  • eBay – Additional support for eBay’s “Quick List Tool”.
  • Etsy – Update for select sizes not copying from specific Etsy categories.
  • Facebook – Fix for weight copying to FB listing forms that have access to inputting exact weight.
  • Facebook – Improved image crossposting performance.
  • Instagram – Fix for status not updating after copying to Instagram from LP.
  • Mercari – Fix for unique situations where “apostrophes” where not copying to new Mercari descriptions.
  • Poshmark – Fix for unique situations where utilizing the “re-copy” and changing categories resulted in size changes.
  • Poshmark – Update for cases where bulk crossposting resulted in ID’s not being gathered or status not updating.
  • Poshmark – Fix for condition not copying to Poshmark.
  • Shopify – Update for details not copying to new Shopify layout.
  • Shopify – Update for status not updating after publishing listings.
  • Shopify – Update for shops with only one inventory location.
  • Shopify – Update for crossposting icon location on active products.

 

Known issues (With this specific version):

  • eBay – Size not copying to NEW Listing Tool on eBay. Fix coming soon.
  • If you find any additional issues please let us know

 



A new version, 0.14.20.66, has been released to the Beta version of List Perfectly. If you have the Beta version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates: 

  • Depop, Shopify, Grailed, Mercari, Etsy, Facebook, Instagram, eBay  – New extensions messaging added. When publishing and ending listings new success or fail message will display. Sample Video
  • Depop – Fix for size being removed when selecting Depop sub-category.
  • eBay – Improved support for “New” listing tool on eBay when crossposting to and from listings set to that display.
  • Facebook – Fix for weight copying to FB listing forms that have access to inputting exact weight.
  • Facebook – Improved image crossposting performance.
  • Instagram – Fix for status not updating after copying to Instagram from LP.
  • Mercari – Fix for unique situations where “apostrophes” where not copying to new Mercari descriptions.
  • Poshmark – Fix for unique situations where utilizing the “re-copy” and changing categories resulted in size changes.
  • Poshmark – Update for cases where bulk crossposting resulted in ID’s not being gathered or status not updating.
  • Poshmark – Fix for condition not copying to Poshmark.
  • Shopify – Update for details not copying to new Shopify layout.
  • Shopify – Update for status not updating after publishing listings.



Resolved Technical Issues

View all past issues that are now resolved here.

Select a Platform logo to view resolved technical issues on that site 

Displaying 1 - 25 of 211

PlatformDescriptionVideoWork Around or FixStatusResolved:
eBay

Images not Copying when Importing from eBay

eBay has made some recent changes to their image manager that has caused an interruption with images not copying to List Perfectly, at times.

Our development team is aware of this and will provide an update for this issue as soon as possible.

Fixed in Beta - Install NowMarch 26, 2024
eBay

Images not Crossposting to eBay.

When crossposting from List Perfectly to eBay, some users are experiencing an issue where the listings photos are not crossposting. This could be caused by having "Alternate Image Upload" enabled in the LP extension settings.

As a workaround, please disable the "Alternate Image Upload" setting in your LP extension and reattempt to crosspost to eBay to ensure this resolves the issue for you.

To adjust this setting, please click the LP icon located in the top right corner of your browser > Choose "Settings" > Click the eBay tab > Disable "Alternate image upload".

Fixed in Beta - Install NowMarch 26, 2024
Shopify

No Confirmation Message Received when Ending Listings on Shopify

Shopify has made some recent updates on their end and it is currently causing an interruption with the confirmation message being received when ending listings and is also interrupting the extension from being able to update the platform status column in LP. Listings continue to be removed from the Shopify platform when ending listings.

As a temporary workaround, please update the platform status column in your catalog by removing the Shopify platform from the linked marketplaces (this only applies if you have ended your listing on Shopify and still see the Shopify icon under the platform status column).

Our development team is working on a fix for this and will provide an update as soon as possible.

FixedMarch 14, 2024
Shopify

Start Selecting Icon Overlapping "Bulk Edit" Option on Shopify

We are aware of an issue where the start selecting crosspost icon is overlapping the bulk edit option on Shopify.

Watch Video

Please see attached video for a temporary workaround.

Our development team is working on a fix for this and will provide an update as soon as possible.

FixedApril 10, 2024
Depop

Listings not Linking Upon Publishing to Depop

Depop has made an update to their listing flow that is currently causing an interruption with the listing ID being gathered and stored to the LP catalog.

Watch Video

As a temporary workaround, please click "View Listing" to allow the extension to gather and store the listing ID to the LP catalog.

Our development team is working on a fix for this and will provide an update as soon as possible.

FixedMarch 21, 2024
Depop

Images not copying to Depop

Depop has made some updates to their listing form that is causing an issue with images not copying to Depop. The first image will copy, but all remaining images will not copy into the listing form on Depop.

Fix available in beta version of LP

FixedFebruary 20, 2024
Mercari

Crossposting to Mercari Interrupted 

Users are intermittently experiencing an issue when crossposting to Mercari with an "Oops! Something wrong happened. Please try again." error message. Currently, the Recopy button does not resolve this error.

 

Our development team is aware of this issue and is working diligently on a fix for this. They will provide an update as soon as possible.

FixedFebruary 20, 2024
List Perfectly

Crossposting and no details copying

We have identified an issue when crossposting from the new catalog (my.listperfectly.com) with the Simple, that is causing an interruption with the details crossposting to any marketplace.

As a temporary workaround, please crosspost your listings from https://app.listperfectly.com until a fix for this has been released.

Additionally, you can switch to the grid view by clicking the grid or 9 square icon in the top right corner of the new catalog.

Our team is aware of this issue and working on a fix for this. The development team will provide an update for this as soon as possible.

FixedFebruary 20, 2024
Poshmark

Poshmark not Loading

It appears that Poshmark is currently experiencing some technical issues on their end that is preventing users from being able to access Poshmark.com.

https://s3.amazonaws.com/app1.listperfectly/Screen-Shot-2024-02-07-at-100209-AM_faeac7f8-4044_CI.jpeg

We will continue to monitor this to see when services have been restored on Poshmark.com.

FixedFebruary 20, 2024
Mercari

Logging in and Crossposting to Mercari Interruption

Mercari seems to be having an issue with accounts. Getting signed in and using List Perfectly to crosspost to Mercari may have some interruptions.

We are continuing to monitor this and will make any necessary updates.

FixedFebruary 16, 2024
Etsy

Listings not Linking to Catalog Upon Publishing

Etsy has made some recent updates to the new listing form that has caused an interruption with the LP extension gathering and storing the item ID from Etsy, which is causing listings to not link to the LP catalog.

Fix available in the beta version of LP

FixedFebruary 20, 2024
Vestiaire

Price not copying correctly

Vestiaire has made some recent updates to their listing form that has caused the price to copy incorrectly.

As a temporary workaround, please add the correct price to your listings before publishing on other marketplaces.

Our development team is aware of this issue and are working diligently to provide an update as soon as possible.

FixedFebruary 20, 2024
List Perfectly

Google Lens Error

Users are experiencing an error when using Google Lens that states "No Image at That URL".

Our development team is aware of this issue and is working diligently on a fix. They will provide an update as soon as possible.

FixedFebruary 16, 2024
eBay

Condition not Copying to eBay

eBay has made some changes to the condition box on certain categories that is causing an interruption with the condition being set automatically.

As a temporary workaround, please select your condition and then proceed forward with reviewing your listing before publishing.

Our team is aware of this and are working on a fix and will provide an update as soon as possible.

FixedFebruary 20, 2024
eBay

Description being removed from eBay listing

Some users are experiencing an issue where the description in eBay is being removed when attempting to publish the listing.

Fixed in beta version

 

As a temporary workaround, when you crosspost your listing to eBay, simply click in the description box and click anywhere outside of the description box.  This will "set" the listing.

Our development team is working on a fix for this and will provide an update as soon as possible.

 

FixedDecember 27, 2023
Mercari

Start Selecting Crosspost Icon Missing on Mercari

Mercari has made some recent updates that has caused an interruption with the "Start Selecting" crosspost icon from appearing on Mercari.

Fix available in the beta version of LP. 

 

Our development team is aware of this issue and are working on a fix. An update will be made as soon as possible.

FixedDecember 27, 2023
eBay

Crossposting to eBay and Stuck on "Start your listing" Page

eBay has made some recent updates that is causing the crosspost to stop on the "Start your listing" page.

Fixed in beta version


As a temporary workaround to continue with the crosspost, simply click the blue search button. Your listing details and images should now copy into the listing form on eBay so you can review and publish your listing(s).

Our development team is aware of this issue and are working on a fix for this as we speak.

FixedNovember 21, 2023
eBay

Image Error When Crossposting to eBay

When crossposting to eBay, all images load with an error.

Disable "Alternate Image Upload"

Please click the LP icon located in the top right corner of your browser > Choose "Settings" > Choose the eBay tab > Disable "Alternate Image Upload".

FixedFebruary 16, 2024
List Perfectly

Pro Plus Description Generator

We are aware of a current issue causing errors when trying to use description generator. We will provide an update ASAP.

FixedNovember 8, 2023
eBay

Ending Listings on eBay 

When ending a listing on eBay and no confirmation is received, going in and manually ending the listing is not an option.

Please review all listing tabs when ending on eBay to confirm each listing has been ended.

Our development team is aware of this and is working diligently on a fic for this issue. They will provide an update as soon as possible.

FixedNovember 18, 2023
PlatformDescriptionVideoWork Around or FixStatusResolved:

A new version, 0.14.20.42, has been released to the Current version of List Perfectly. If you have the Current version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates: 

  • Depop – Support for new Depop layout. Crossposting to and from Depop restored.
  • eBay – Support for copying condition and condition notes to new eBay listing tool
  • eBay – Additional support for copying to and from new listing tool
  • eBay – Updates for ending linked active listings on eBay from LP
  • eBay – Support for UPC details to copy to IBSN for “books category”
  • Facebook – Fix for when copying from FB with a listing with only one image was not copying
  • Facebook – Fix for SKU copying from FB
  • Poshmark – Update for size field not copying and preventing title and description from copying.
  • Poshmark – Update to review new listing page on Poshmark once listing has published after crossposting.
  • Poshmark – Update to ending or marking sold process on Poshmark. Now once process has finished you can expect an error page to display on Poshmark as the linked listing has been ended.
  • Tradesy – Updates for ending linked active listings on Tradesy from LP
  • *NEW* Simple Plan users now have access to “Modify Images” extension setting to assist in modifying images that are not in a square ratio during the crosspost.
  • *NEW* Extension Messaging – New extensions messaging is included in this beta version for Poshmark ONLY at this time. You will notice success and potentially unsuccessful  messages if the status was unable to update when copying from your LP catalog or when ending / mark SOLD. Watch demo video.
    • Please note that if you are copying to Poshmark and find that your display remains on the Poshmark “Feed” page after publishing your listing, the status may not have been able to successfully update. We are investigating this and will provide an update ASAP.

 

Known issues:

  • Depop – During the crosspost size is removed if “Sub-category” is selected on Depop listing form.
  • eBay – Description not copying from eBay NEW listing tool. Recommended to use classic listing tool when copying from eBay.
  • Facebook – Copying to / from FB weights and color are not copying if your specific listing form has access to those fields.
  • Poshmark – Inconsistent item number collection when crossposting in bulk from LP on Chrome. Recommended to attempt crosspost from Edge or in smaller batches to Poshmark. If you are copying to Poshmark and find that your display remains on the Poshmark “Feed” page after publishing your listing, the status may not have been able to successfully update. We are investigating this and will provide an update ASAP.

A new version, 0.14.20.42, has been released to the Beta version of List Perfectly. If you have the Beta version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates: 

  • Depop – Support for new Depop layout. Crossposting to and from Depop restored.
  • eBay – Support for copying condition and condition notes to new eBay listing tool
  • eBay – Additional support for copying to and from new listing tool
  • eBay – Updates for ending linked active listings on eBay from LP
  • eBay – Support for UPC details to copy to IBSN for “books category”
  • Facebook – Fix for when copying from FB with a listing with only one image was not copying
  • Facebook – Fix for SKU copying from FB
  • Poshmark – Update for size field not copying and preventing title and description from copying.
  • Poshmark – Update to review new listing page on Poshmark once listing has published after crossposting.
  • Poshmark – Update to ending or marking sold process on Poshmark. Now once process has finished you can expect an error page to display on Poshmark as the linked listing has been ended.
  • Tradesy – Updates for ending linked active listings on Tradesy from LP
  • *NEW* Simple Plan users now have access to “Modify Images” extension setting to assist in modifying images that are not in a square ratio during the crosspost.
  • *NEW* Extension Messaging – New extensions messaging is included in this beta version for Poshmark ONLY at this time. You will notice success and potentially unsuccessful  messages if the status was unable to update when copying from your LP catalog or when ending / mark SOLD. Watch demo video.
    • Please note that if you are copying to Poshmark and find that your display remains on the Poshmark “Feed” page after publishing your listing, the status may not have been able to successfully update. We are investigating this and will provide an update ASAP.

 

Known issues:

  • Depop – During the crosspost size is removed if “Sub-category” is selected on Depop listing form.
  • eBay – Description not copying from eBay NEW listing tool. Recommended to use classic listing tool when copying from eBay.
  • Facebook – Copying to / from FB weights and color are not copying if your specific listing form has access to those fields.
  • Poshmark – Inconsistent item number collection when crossposting in bulk from LP on Chrome. Recommended to attempt crosspost from Edge or in smaller batches to Poshmark. If you are copying to Poshmark and find that your display remains on the Poshmark “Feed” page after publishing your listing, the status may not have been able to successfully update. We are investigating this and will provide an update ASAP.

Quick Start Guide – Advanced Topics


A new version, 0.14.20.33, has been released to the Beta version of List Perfectly. If you have the Beta version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates:

  • eBay – Support for copying condition and condition notes to new eBay listing tool
  • eBay – Additional support for copying to and from new listing tool
  • eBay – Updates for ending linked active listings on eBay from LP
  • eBay – Support for UPC details to copy to IBSN for “books category”
  • Facebook – Fix for when copying from FB with a listing with only one image was not copying
  • Facebook – Fix for SKU copying from FB
  • Tradesy – Updates for ending linked active listings on Tradesy from LP
  • *NEW* Simple Plan users now have access to “Modify Images” extension setting to assist in modifying images that are not in a square ratio during the crosspost.

Known issues:

  • Facebook – Weight not copying to new FBMP listings if you have access to add exact weight. Fix coming soon to beta version.

We have completed some updates during the overnight hours on 9/28/21. Please see below for details on the updates.

 

  1. “Show All Titles” Update  – When selecting “Show All Titles” on the List Perfectly listing your titles will now automatically be clipped off at the correct character limit and there will no longer be any need to hover over each field to “activate” the change. Any changes in the main title field will dynamically update each title field in real time.

  2. Updated Analytics Product View – New updates are now in place to make the first two columns (Main image and Title) sticky and remain in place when scrolling from the left to right. When utilizing “inline edit” to make quick edits within the Analytics section you will now notice the columns remaining in place for easier reference to which line / listing you are applying edits to.
  3. Other miscellaneous updates and styling

A new version, 0.14.20.19, has been released to the Current version of List Perfectly. If you have the Current version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates:

  • Poshmark – Support for increased character limits on Poshmark Titles and Descriptions.

A new version, 0.14.20.19, has been released to the Beta version of List Perfectly. If you have the Beta version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates:

  • Poshmark – Support for increased character limits on Poshmark Titles and Descriptions.

A new version, 0.14.20.18, has been released to the Current version of List Perfectly. If you have the Current version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates:

  • Etsy – Fix for crossposting to Etsy and selecting shop sections
  • Facebook – Crossposting from FBM restored
  • Facebook – Fix for crossposting tags from FBM
  • Grailed & Heroine – Updated for selecting items in bulk on Grailed and Heroine
  • Instagram – Fix for copying new listings to new IG post format
  • Instagram – New extension setting to remove linked IG posts when marking SOLD or Ending listings from LP

A new version, 0.14.20.18, has been released to the Beta version of List Perfectly. If you have the Beta version installed now, your version may automatically update. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates:

  • Etsy – Fix for crossposting to Etsy and selecting shop sections
  • Facebook – Crossposting from FBM restored
  • Facebook – Fix for crossposting tags from FBM
  • Grailed & Heroine – Updated for selecting items in bulk on Grailed and Heroine
  • Instagram – Fix for copying new listings to new IG post format
  • Instagram – New extension setting to remove linked IG posts when marking SOLD or Ending listings from LP

A new version, 0.14.20.18, has been released to the ALTERNATE Beta version of List Perfectly. Please note, you should only install the alternate beta version if you absolutely need a fix from the update last below now. Update to standard Beta version is coming soon. Click below to remove and install the most updated version.
With recent updates to List Perfectly we strongly recommend completely clearing your cache and cookies for all time when adding a new version.

  • Google Chrome – Clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time.
  • Microsoft Edge – Clear your cache and cookies by selecting the 3 dots at the top right > choose history > clear browsing data > clear cache and cookies for all time.

 

Install Now

Updates:

  • Etsy – Fix for crossposting to Etsy and selecting shop sections
  • Facebook – Crossposting from FBM restored
  • Facebook – Fix for crossposting tags from FBM
  • Grailed & Heroine – Updated for selecting items in bulk on Grailed and Heroine
  • Instagram – Fix for copying new listings to new IG post format
  • Instagram – New extension setting to remove linked IG posts when marking SOLD or Ending listings from LP
  • Other fixes



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