Resolved Technical Issues
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
|---|---|---|---|---|---|
| Mercari | Crossposting to Mercari Interrupted Users are intermittently experiencing an issue when crossposting to Mercari with an "Oops! Something wrong happened. Please try again." error message. Currently, the Recopy button does not resolve this error.
| Our development team is aware of this issue and is working diligently on a fix for this. They will provide an update as soon as possible. | Fixed | February 20, 2024 | |
| Mercari | Logging in and Crossposting to Mercari Interruption Mercari seems to be having an issue with accounts. Getting signed in and using List Perfectly to crosspost to Mercari may have some interruptions. | We are continuing to monitor this and will make any necessary updates. | Fixed | February 16, 2024 | |
| Mercari | Start Selecting Crosspost Icon Missing on Mercari Mercari has made some recent updates that has caused an interruption with the "Start Selecting" crosspost icon from appearing on Mercari. | Fix available in the beta version of LP.
Our development team is aware of this issue and are working on a fix. An update will be made as soon as possible. | Fixed | December 27, 2023 | |
| Mercari | Prices may not be crossposting correctly to Mercari If your LP catalog includes prices with dollars and cents, they may not crosspost to Mercari as intended. For instance, if your catalog lists an item at $10.99, it will appear on Mercari as $10.00 | The current workaround is to adjust your pricing on Mercari when listings your item. Our development team is looking into this issue and will provide an update as soon as possible. | Fixed | November 18, 2023 | |
| Mercari | Shipping information not crossposting to Mercari Mercari has made a change to their listing form that is causing an interruption in crossposting shipping weight and dimensions.
| As a workaround, manually add your shipping weight. Our development team is aware of this issue and will provide an update as soon as possible. | Fixed | September 7, 2023 | |
| Mercari | Crossposting to and from Mercari and Missing Listing Details Mercari has made some updates to their listing form that is causing an interruption with certain listing details from being copied into the listing form on Mercari. | Fixed in beta version As a temporary workaround, please remove any tags that you have applied to your listing in List Perfectly and or Mercari and reattempt the crosspost. An additional option would be to enter in the missing details during the crosspost process. Our development team is aware of this issue and will provide an update as soon as possible. | Fixed | August 25, 2023 | |
| Mercari | Ending Listings on Mercari not Updating in LP Catalog Mercari has made some recent updates that is causing an interruption with the LP extension gathering that a listing has been ended on Mercari. | Fixed in beta version.
As a temporary workaround, please continue to end your listings on Mercari (they do get removed from Mercari) and then navigate back to LP and edit your listing and deselect the Mercari icon from the inventory and sales section. Our development team is aware of this issue and will provide an update as soon as possible. | Fixed | August 2, 2023 | |
| Mercari | Importing to your List Perfectly catalog from Mercari or crossposting to all supported marketplaces from Mercari is currently being interrupted. | Fixed in beta 0.14.25.22 Our development team is working on a fix for this issue and will provide an update as soon as possible | Fixed | January 13, 2023 | |
| Mercari | Mercari has made recent changes to the listing form that is causing an issue for some users crossposting price, shipping details and enabling "smart pricing". | Fixed in Beta 0.14.22.91
As a workaround, remove your zip code from your Listing in your LP catalog and re-crosspost your listing to Mercari. | Fixed | December 1, 2022 | |
| Mercari | Listings not Publishing on Mercari When crossposting to Mercari, all listing details and images are crossposting as expected. We have received reports that when some users attempt to publish their listing(s) on Mercari, the listing(s) are not being published. | As a test, we encourage users to attempt to create the listing on Mercari using the same item specifics and images, without using LP to crosspost the listing, to see if the issue persists without using LP. Additionally, we encourage those that are experiencing this issue to try changing the category to see if that helps rectify the issue for you. We will continue to monitor this issue to see what can be done from our end. | Fixed | December 1, 2022 | |
| Mercari | Listing not Linking to LP Catalog Upon Publishing Listings We have noticed after some recent updates from Mercari that at times, when publishing a listing, the linking process is being interrupted. | At this time there is not a current workaround for this issue. If you notice that you are not receiving a confirmation message, please manually link your listing(s) to your LP catalog by following these steps:
Below is a link to our comprehensive guide on manually linking item numbers to your LP catalog if needed: https://app.listperfectly.com/docs/topics/inventory-management/managing-item-numbers-all-plans/ Our development team is working on fix for this and will provide an update as soon as possible. | Fixed | February 24, 2023 | |
| Mercari | Status not updating after ending listings on Mercari. There is a current issue after some recent updates preventing the status from updating on the LP catalog after ending listings on Mercari with LP. Active listings are being ended properly on Mercari, but not updating on the LP catalog. | Fixed in version 0.14.22.57
| Fixed | August 17, 2022 | |
| Mercari | Unable to Edit the Brand Field When crossposting to Mercari the brand field is currently interrupted when edits are made to this field. We are working on a fix for this and will release an update as soon as possible. | Fixed in version 0.14.22.05 The work around for this would be to select "No Brand/Unsure" and publish your listing. Once your listing is published edit the listing and enter in your brand. We will provide an update for this as soon as possible. | Fixed | May 12, 2022 | |
| Mercari | Details copying to Mercari then changing
We are currently reviewing an issue after some recent updates from Mercari where details are copying to Mercari listing's successfully then resetting. Mercari's category suggestions and changes result from cover photos on specific listings or categories. See sample video above. | Fixed in version 0.14.21.93
We will provide an update ASAP. | Fixed | April 20, 2022 | |
| Mercari | Price Field Changing in Mercari When crossposting to Mercari and choosing a category, the price field is being changed. | Watch Video | Fixed - Version 0.14.21.47
The work around for this is to click the "Re-Copy" button. We are working on a fix and an update will be available soon. | Fixed | March 9, 2022 |
| Mercari | Some details do not copy and Re-copy button is missing on Mercari A recent update on Mercari has caused problems copying size, color, shipping details and the price for certain categories on Mercari. This will cause an interruption to the crosspost and the item ID is not gathering to t he LP listing. | Fixed - Version 0.14.21.5 Fix is available in the experimental version of LP while official release is pending. | Fixed | February 24, 2023 | |
| Mercari | Apostrophe removed from description during crosspost. The apostrophe character is currently being removed during the crosspost when copying to Mercari from other marketplaces. Fix is coming soon. | Watch Video | Fixed - Version 0.14.20.65 | Fixed | March 9, 2022 |
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |