Resolved Technical Issues
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
|---|---|---|---|---|---|
| Shopify | No Confirmation Message Received when Ending Listings on Shopify Shopify has made some recent updates on their end and it is currently causing an interruption with the confirmation message being received when ending listings and is also interrupting the extension from being able to update the platform status column in LP. Listings continue to be removed from the Shopify platform when ending listings. | As a temporary workaround, please update the platform status column in your catalog by removing the Shopify platform from the linked marketplaces (this only applies if you have ended your listing on Shopify and still see the Shopify icon under the platform status column). Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | March 14, 2024 | |
| Shopify | Start Selecting Icon Overlapping "Bulk Edit" Option on Shopify We are aware of an issue where the start selecting crosspost icon is overlapping the bulk edit option on Shopify. | Watch Video | Please see attached video for a temporary workaround. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | April 10, 2024 |
| Shopify | Quantity is not importing to the List Perfectly catalog The Shopify quantity field is not importing to the List Perfectly catalog. | Fixed in Beta
At this time while there is a current interruption during the import we recommend to add the quantity manually to the LP listing. During the import you can also utilize the "Do not automatically save" feature in the extension settings by choosing the LP extension icon → choose settings → and enable the top setting to not automatically save your listing during the import so you can update the quantity right then. | Fixed | August 18, 2023 | |
| Shopify | Shipping weight not importing correctly to List Perfectly If you create a listing in Shopify and you set the weight to ounces, it will import ounces as pounds in your List Perfectly catalog.
| Fixed in Beta Version.
The current workaround is to set your weight to pounds in Shopify even if the weight is below 1 pound. This conversion in the List Perfectly catalog works as expected. Our development team is aware of this issue and will provide an update as soon as possible.
| Fixed | August 18, 2023 | |
| Shopify | Interruption crossposting to Shopify There is an interruption crossposting to Shopify that is causing some listing details not to crosspost. This is also causing an issue correctly linking the listing to the LP catalog.
| Update available in the beta version.
Our development team is working on a fix for this and an update will be released ASAP. | Fixed | July 25, 2023 | |
| Shopify | Crossposting / Importing Process from Shopify Interrupted We have noticed that Shopify has changed some users listing form which has an update for the pricing field, which is causing an interruption when attempting to crosspost or import from Shopify. | Fixed in Beta Version: https://app.listperfectly.com/version At this time, there is not a current workaround for this issue. Our development team is aware of this issue and are working diligently to provide an update as soon as possible. | Fixed | February 18, 2023 | |
| Shopify | When importing a listing to your List Perfectly catalog from Shopify or crossposting to any other supported marketplace, all images after the 11th image will not import or crosspost. | Fixed in version 0.14.26.14 Our development team is working on a fix for this issue and will provide an update as soon as possible. | Fixed | February 2, 2023 | |
| Shopify | No details crossposting to Shopify There have been recent changes to the Shopify listing form that is causing an interruption for some users. Specifically, listings are crossposting with no item details. | Fixed in version 0.14.26.14
Our development team is working on a fix for this issue and will provide an update as soon as possible. | Fixed | February 2, 2023 | |
| Shopify | No details copying to Shopify Due to recent changes made by Shopify, some users account URL path is being changed to https://admin.shopify.com/store/yourstorename. If you are attempting to crosspost to Shopify and you notice that the URL link is not like the sample (https://yourstorename.myshopify.com/admin/), it will interrupt importing and crossposting to Shopify. | Fixed in beta version 0.14.25.16 LP does not currently support accounts where the URL path is https://admin.shopify.com/store/yourstorename. Our development team is working on a fix for this issue and will provide an update as soon as possible
| Fixed | January 13, 2023 | |
| Shopify | Listings not Linking to LP Catalog when Crossposting to Shopify We have noticed that there is a current interruption when publishing a listing on Shopify that is preventing some listings from being linked to the LP catalog properly. | Fixed in Beta 0.14.24.20
For the time being, please check to make sure you receive a confirmation message upon publishing your listing. If you notice you did not receive a confirmation message, please manually link your listing from Shopify to your LP catalog by following these steps:
Below is a link to our comprehensive guide on manually linking item numbers to your LP catalog if needed: https://app.listperfectly.com/docs/topics/inventory-management/managing-item-numbers-all-plans/ Our development team is working on a fix for this issue and will provide an update as soon as possible. | Fixed | December 21, 2022 | |
| Shopify | Vendor/Brand not Copying Correctly We have noticed after some recent updates from Shopify that the vendor or brand field is at times copying into the price field. | A current workaround for this issue is to click the "Re-Copy" button and choose "Text Only" this will copy your price into the price field, but we have noticed that vendor/brand field is not updated upon clicking "Re-Copy". Our development team is reviewing this further and will provide an update as soon as possible. | Fixed | February 24, 2023 | |
| Shopify | After some recent updates on Shopify, we have noticed that keywords / tags are not crossposting correctly. This is also causing an issue linking the published listings to the LP catalog. | Fixed in version 0.14.22.68
At this time, there is not a work around for this issue. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | October 7, 2022 | |
| Shopify | Quantity Field Currently Interrupted when Importing to LP After some recent updates on Shopify, we have identified that the quantity field is currently being interrupted when importing from Shopify. | At this time, there is not a work around for this issue. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | April 20, 2023 | |
| Shopify | Listings not Linking when Crossposting to Shopify There is an interruption when crossposting to Shopify when publishing a listing. This is causing listings that are published to Shopify to not automatically be linked to the LP catalog when crossposting from LP to Shopify. | Fixed in version 0.14.22.57
| Fixed | August 17, 2022 | |
| Shopify | Tags / Keywords not Crossposting to Shopify After some recent updates to Shopify, crossposting tags and keywords from any of the supported marketplaces or your LP catalog is currently interrupted. | Fixed in 0.14.22.39
At this time, there is not a workaround for this. Our development team is reviewing this and will provide an update as soon as possible. | Fixed | June 22, 2022 | |
| Shopify | Can't Parse API Error When ending a listing on Shopify an error message is being received stating "Can't Parse API Output". We are monitoring this and will provide an update as soon as possible. | Fixed in version 0.14.21.93 The current workaround for this is to manually update your item ID numbers once you have ended your listing on Shopify. We will provide an update as soon as possible. | Fixed | April 20, 2022 | |
| Shopify | Images Duplicating in Shopify When choosing the "Re-Copy" button on Shopify, images are being duplicated. | Fixed - Version 0.14.21.47
A fix is being worked on and an update will be release ASAP. | Fixed | March 9, 2022 | |
| Shopify | Tags not crossposting to Shopify When crossposting to Shopify tags are not crossposting. | Fixed - Version 0.14.21.47
A fix is being worked on to be released ASAP. | Fixed | March 9, 2022 | |
| Shopify | Status not updating after crossposting to Shopify or details missing during the crosspost. There is a current interruption to the new Shopify listing ID from being gathered and the status updating after crossposting from LP → Shopify. At times you may also notice the "vendor" / brand not copying or tags. | Fixed - Version 0.14.21.33
Fixed in Beta version. | Fixed | March 9, 2022 | |
| Shopify | Details not copying to Shopify. After some recent updates some details like size, color, and material are not copying to new Shopify listings. Fix is being worked on and will be released soon. | Fixed - Version 0.14.20.65 | Fixed | March 9, 2022 | |
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |