Resolved Technical Issues
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
|---|---|---|---|---|---|
| Depop | Listings not Linking Upon Publishing to Depop Depop has made an update to their listing flow that is currently causing an interruption with the listing ID being gathered and stored to the LP catalog. | Watch Video | As a temporary workaround, please click "View Listing" to allow the extension to gather and store the listing ID to the LP catalog. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | March 21, 2024 |
| Depop | Images not copying to Depop Depop has made some updates to their listing form that is causing an issue with images not copying to Depop. The first image will copy, but all remaining images will not copy into the listing form on Depop. | Fix available in beta version of LP | Fixed | February 20, 2024 | |
| Depop | The "Link" feature is not responding on Depop When you attempt to Link an item from your active listings on Depop, the pop up box to manually enter your listing title is not appearing. | As a workaround, you can manually link your Depop listing to your LP catalog. Here is a link to our guide on how to manually link your listings to your LP catalog: manual linking Our development team is looking into this issue and will provide an update as soon as possible.
| Fixed | February 20, 2024 | |
| Depop | Updating images on Depop At times, there is an issue updating images using the "update" feature in your LP catalog. | Fixed in Beta version: 0.14.40.3 The workaround is to delist your item and relist it with changes to your images. Our team is aware of this and we are working on a fix. We will provide an update as soon as possible!
| Fixed | November 18, 2023 | |
| Depop | Images not Copying to Depop It appears that Depop has made some updates to their image manager and is causing an interruption with listings that have over 8 images saved to it. | Fixed in Beta Version.
A workaround for this issue is to reduce the total number of images in your listing to 8 or less. Our development team is reviewing this further and will provide an update as soon as possible. | Fixed | July 25, 2023 | |
| Depop | When Crossposting to Depop, Only 6 Images Copy Depop now allows up to 8 images to be added to each listing. This has recently changed as Depop previously allowed 4 images to be added to each listing and then last week added support for up to 6 images per listing. As of 4/19/23, it appears that Depop has rolled out support for up to 8 images per listing to most (if not all) users. At this time, when crossposting to Depop, only 6 out of 8 images copy at this time. | Fixed in beta version.
Our development team is aware of this issue and are working on adding additional support for the 8 allotted images. Our development team will provide an update as soon as possible. | Fixed | May 25, 2023 | |
| Depop | Brand not copying correctly to Depop When copying to Depop, the brand is copying with lowercase letters and preventing Depop from adding the exact brand. Update and fix coming soon. | Fixed in version 0.14.21.93 | Fixed | April 20, 2022 | |
| Depop | Crossposting to Depop and nothing loads. Depop is currently experiencing some issues on their end and users are unable to access certain pages on the Depop site. This does affect creating new listings with or without LP, but when crossposting no details are copying. | Fixed - Version 0.14.21.33
We are continuing to monitor the situation and will provide an update ASAP. | Fixed | March 9, 2022 | |
| Depop | Details not copying to Depop. | Watch Video | Fixed - Version 0.14.21.23
If you notice some details like description or images not loading when crossposting in bulk to Depop please utilize the "re-copy" option. Sample shown in the workaround video. Update coming soon. | Fixed | March 9, 2022 |
| Depop | Nothing copying to or from Depop After some recent updates crossposting to and from Depop is currently interrupted. Fix is coming soon. | Fixed - Version 0.14.21.33
Fixed in all versions of LP. | Fixed | March 9, 2022 | |
| Depop | No confirmation message being seen when ending active listings on Depop. While the listing is ending and the status is updating on the LP Catalog the confirmation message may not display. | Fix is coming soon. | In Progress | December 15, 2021 | |
| Depop | Details or description not copying to Depop. When crossposting to Depop some details or description are intermittently not copying. | Select Recopy When copying to Depop and it appears a specific details is missing, choose "Re-copy".
| In Progress | November 17, 2021 | |
| Depop | Size not copying to Depop. There is a current issue where the size is being removed from the copy when the sub category is selected. Fix is coming soon. | Watch Video | Fixed - Version 0.14.20.65 | Fixed | March 9, 2022 |
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
