We’ve made it easier to get support and share the issue you’re having by recording your screen in List Perfectly. Sending us a video is the best way to help us diagnose and fix your issue fast, so we highly recommend it.
In the top menu under “Help & News” you’ll see a new link “Send a help request”
Select your reason for requesting help in the drop down, tell us about the issue you’re having, optionally include screenshots and then submit.
If your reason is “A tech issue, something isn’t working”, after submitting the request form you’ll have the option to record a video of what’s happening in your screen.
After you submit your request, you can now return to this same page to view the status and response by our support team. We’ll let you know if we’ve sent an email and you can also read our update right from that screen
Recording your screen
Follow the steps above to send a technical issue ticket. When you get to the screen recorder, scroll down and watch the 2 minute instructional video first to use, otherwise we may not get your video.
