Resolved Technical Issues
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
|---|---|---|---|---|---|
| eBay | Images not Copying when Importing from eBay eBay has made some recent changes to their image manager that has caused an interruption with images not copying to List Perfectly, at times. | Our development team is aware of this and will provide an update for this issue as soon as possible. | Fixed in Beta - Install Now | March 26, 2024 | |
| eBay | Images not Crossposting to eBay. When crossposting from List Perfectly to eBay, some users are experiencing an issue where the listings photos are not crossposting. This could be caused by having "Alternate Image Upload" enabled in the LP extension settings. | As a workaround, please disable the "Alternate Image Upload" setting in your LP extension and reattempt to crosspost to eBay to ensure this resolves the issue for you. To adjust this setting, please click the LP icon located in the top right corner of your browser > Choose "Settings" > Click the eBay tab > Disable "Alternate image upload". | Fixed in Beta - Install Now | March 26, 2024 | |
| Shopify | No Confirmation Message Received when Ending Listings on Shopify Shopify has made some recent updates on their end and it is currently causing an interruption with the confirmation message being received when ending listings and is also interrupting the extension from being able to update the platform status column in LP. Listings continue to be removed from the Shopify platform when ending listings. | As a temporary workaround, please update the platform status column in your catalog by removing the Shopify platform from the linked marketplaces (this only applies if you have ended your listing on Shopify and still see the Shopify icon under the platform status column). Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | March 14, 2024 | |
| Shopify | Start Selecting Icon Overlapping "Bulk Edit" Option on Shopify We are aware of an issue where the start selecting crosspost icon is overlapping the bulk edit option on Shopify. | Watch Video | Please see attached video for a temporary workaround. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | April 10, 2024 |
| Depop | Listings not Linking Upon Publishing to Depop Depop has made an update to their listing flow that is currently causing an interruption with the listing ID being gathered and stored to the LP catalog. | Watch Video | As a temporary workaround, please click "View Listing" to allow the extension to gather and store the listing ID to the LP catalog. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | March 21, 2024 |
| Depop | Images not copying to Depop Depop has made some updates to their listing form that is causing an issue with images not copying to Depop. The first image will copy, but all remaining images will not copy into the listing form on Depop. | Fix available in beta version of LP | Fixed | February 20, 2024 | |
| Mercari | Crossposting to Mercari Interrupted Users are intermittently experiencing an issue when crossposting to Mercari with an "Oops! Something wrong happened. Please try again." error message. Currently, the Recopy button does not resolve this error.
| Our development team is aware of this issue and is working diligently on a fix for this. They will provide an update as soon as possible. | Fixed | February 20, 2024 | |
| List Perfectly | Crossposting and no details copying We have identified an issue when crossposting from the new catalog (my.listperfectly.com) with the Simple, that is causing an interruption with the details crossposting to any marketplace. | As a temporary workaround, please crosspost your listings from https://app.listperfectly.com until a fix for this has been released. Additionally, you can switch to the grid view by clicking the grid or 9 square icon in the top right corner of the new catalog. Our team is aware of this issue and working on a fix for this. The development team will provide an update for this as soon as possible. | Fixed | February 20, 2024 | |
| Poshmark | Poshmark not Loading It appears that Poshmark is currently experiencing some technical issues on their end that is preventing users from being able to access Poshmark.com. | We will continue to monitor this to see when services have been restored on Poshmark.com. | Fixed | February 20, 2024 | |
| Mercari | Logging in and Crossposting to Mercari Interruption Mercari seems to be having an issue with accounts. Getting signed in and using List Perfectly to crosspost to Mercari may have some interruptions. | We are continuing to monitor this and will make any necessary updates. | Fixed | February 16, 2024 | |
| Etsy | Listings not Linking to Catalog Upon Publishing Etsy has made some recent updates to the new listing form that has caused an interruption with the LP extension gathering and storing the item ID from Etsy, which is causing listings to not link to the LP catalog. | Fix available in the beta version of LP | Fixed | February 20, 2024 | |
| Vestiaire | Price not copying correctly Vestiaire has made some recent updates to their listing form that has caused the price to copy incorrectly. | As a temporary workaround, please add the correct price to your listings before publishing on other marketplaces. Our development team is aware of this issue and are working diligently to provide an update as soon as possible. | Fixed | February 20, 2024 | |
| List Perfectly | Google Lens Error Users are experiencing an error when using Google Lens that states "No Image at That URL". | Our development team is aware of this issue and is working diligently on a fix. They will provide an update as soon as possible. | Fixed | February 16, 2024 | |
| eBay | Condition not Copying to eBay eBay has made some changes to the condition box on certain categories that is causing an interruption with the condition being set automatically. | As a temporary workaround, please select your condition and then proceed forward with reviewing your listing before publishing. Our team is aware of this and are working on a fix and will provide an update as soon as possible. | Fixed | February 20, 2024 | |
| eBay | Description being removed from eBay listing Some users are experiencing an issue where the description in eBay is being removed when attempting to publish the listing. | Fixed in beta version
As a temporary workaround, when you crosspost your listing to eBay, simply click in the description box and click anywhere outside of the description box. This will "set" the listing. Our development team is working on a fix for this and will provide an update as soon as possible.
| Fixed | December 27, 2023 | |
| Mercari | Start Selecting Crosspost Icon Missing on Mercari Mercari has made some recent updates that has caused an interruption with the "Start Selecting" crosspost icon from appearing on Mercari. | Fix available in the beta version of LP.
Our development team is aware of this issue and are working on a fix. An update will be made as soon as possible. | Fixed | December 27, 2023 | |
| eBay | Crossposting to eBay and Stuck on "Start your listing" Page eBay has made some recent updates that is causing the crosspost to stop on the "Start your listing" page. | Fixed in beta version As a temporary workaround to continue with the crosspost, simply click the blue search button. Your listing details and images should now copy into the listing form on eBay so you can review and publish your listing(s). Our development team is aware of this issue and are working on a fix for this as we speak. | Fixed | November 21, 2023 | |
| eBay | Image Error When Crossposting to eBay When crossposting to eBay, all images load with an error. | Disable "Alternate Image Upload" Please click the LP icon located in the top right corner of your browser > Choose "Settings" > Choose the eBay tab > Disable "Alternate Image Upload". | Fixed | February 16, 2024 | |
| List Perfectly | Pro Plus Description Generator We are aware of a current issue causing errors when trying to use description generator. We will provide an update ASAP. | Fixed | November 8, 2023 | ||
| eBay | Ending Listings on eBay When ending a listing on eBay and no confirmation is received, going in and manually ending the listing is not an option. | Please review all listing tabs when ending on eBay to confirm each listing has been ended. Our development team is aware of this and is working diligently on a fic for this issue. They will provide an update as soon as possible. | Fixed | November 18, 2023 | |
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
