Resolved Technical Issues
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |
|---|---|---|---|---|---|
| List Perfectly | Crossposting and no details copying We have identified an issue when crossposting from the new catalog (my.listperfectly.com) with the Simple, that is causing an interruption with the details crossposting to any marketplace. | As a temporary workaround, please crosspost your listings from https://app.listperfectly.com until a fix for this has been released. Additionally, you can switch to the grid view by clicking the grid or 9 square icon in the top right corner of the new catalog. Our team is aware of this issue and working on a fix for this. The development team will provide an update for this as soon as possible. | Fixed | February 20, 2024 | |
| List Perfectly | Google Lens Error Users are experiencing an error when using Google Lens that states "No Image at That URL". | Our development team is aware of this issue and is working diligently on a fix. They will provide an update as soon as possible. | Fixed | February 16, 2024 | |
| List Perfectly | Pro Plus Description Generator We are aware of a current issue causing errors when trying to use description generator. We will provide an update ASAP. | Fixed | November 8, 2023 | ||
| List Perfectly | "Actions" not working properly on mobile When accessing my.listperfectly.com from your mobile device, the "Actions" buttons do not respond.
| As a workaround, we recommend performing your "Actions" from a desktop or laptop as a temporary solution. Our development team is looking into this issue and will provide an update as soon as possible. | Fixed | November 18, 2023 | |
| List Perfectly | Link Button is Showing on Listings Already Linked Users are experiencing the link button being shown on listings even if they are linked correctly to their List Perfectly catalog. | Our development team is looking into this issue and will provide an update as soon as possible. | Fixed | February 20, 2024 | |
| List Perfectly | New Catalog search issue – There is a known issue that results some searches not showing the results. If you notice an issue, return to the “All” tab and refresh your screen to reset the catalog and results. | Update will be released soon. For not visit the All tab and refresh to reset the search and apply the search again. | Fixed | February 20, 2024 | |
| List Perfectly | Ending Listings on Beta Version There is a current issue on the beta version of List Perfectly causing an interruption to ending listings. | Please switch to the current version of List Perfectly. An update will be available soon. | Fixed | September 29, 2023 | |
| List Perfectly | Using the Link Tool to update a SOLD listing There is an interruption when trying to use the link tool to update a listing that has a SOLD status in your LP catalog. | As a workaround, you can manually remove the SOLD status from your listing and link your item to your LP catalog. Our development team is aware of this issue and will provide an update as soon as possible.
| General Info | September 28, 2023 | |
| List Perfectly | Action buttons on add or edit listing page view is off or does not display right. | We just recently made some improvements to the save and action buttons on the add or edit listing page. If the display looks off, please clear your browser cache.
| Fixed | September 28, 2023 | |
| List Perfectly | Certain Pages Loading Slower Than Normal We have received some reports of when navigating to certain pages users are experiencing longer than normal load times. | Our development team is aware of this issue and will provide an update as soon as possible. | Fixed | July 5, 2023 | |
| List Perfectly | Sales Detection is Currently Interrupted Sales Detection is Currently Interrupted in BETA version 0.14.35.3.
| At this time, users can install the current version of List Perfectly. Our development team is working on a fix for this and an update will be released ASAP. | Fixed | June 20, 2023 | |
| List Perfectly | Images not Saving to Listings in LP We are currently experiencing a technical issue that is preventing images from being saved to a listing. | The AWS servers has come back online and all services have been restored. | Fixed | June 13, 2023 | |
| List Perfectly | Images not saving in LP listings We have received multiple reports indicating that there is an issue with saving images to new listings in the LP catalog. | Please attempt to upload or import your images on another browser, Microsoft Edge.
Our development team is reviewing this issue further and will provide an update as soon as possible. | Fixed | May 16, 2023 | |
| List Perfectly | Slow loading time in your List Perfectly catalog. When applying a "Not" filter in your LP catalog, users may be experiencing longer than usual load times. | At this time, there is not a work around for this issue. Our development team is working on a fix for this and will provide an update as soon as possible. | Fixed | November 18, 2022 | |
| List Perfectly | If you currently use Tradesy and have opted into the Vestiaire VIP plan, moved your listing to Vestiaire and logged into Vestiaire, crossposting to Tradesy, marking listings SOLD and ending listings on Tradesy will no longer be supported. | For continued support for Tradesy, we recommend not switching your listings to Vestiaire until November 9, 2022, when Tradesy will no longer support the addition of new listings. | General Info | November 18, 2022 | |
| List Perfectly | Saving and Uploading Images to List Perfectly Currently Interrupted There is a current issue uploading and saving images to List Perfectly. | This issue has now been resolved and all functionality has returned back to normal. | Fixed | August 31, 2022 | |
| List Perfectly | Loading Images and Removing Background Currently Interrupted We are actively investigating an issue where not all images are saving once uploaded to LP listings and error messages are being shown when attempting to remove backgrounds. | This issue has been resolved. All uploading is fully restored and no error messages should be received when removing backgrounds. | Fixed | August 8, 2022 | |
| List Perfectly | MP Data Column in Main Catalog View If you notice in the main catalog view an additional column of details we recommend to do a hard refresh or if necessary, clear your cache.
| Watch Video | 1. Hard Refresh: Hold shift (on keyboard) and then click the refresh button.
2. Clear Cache (if necessary):
3. Refresh the screen on the main catalog view once you have cleared your cache. | Fixed | June 22, 2022 |
| List Perfectly | Empty ID Filter Issue Filtering by empty IDs is not returning the correct results or loading slowly. | We are working on a fix for this and will provide an update ASAP. | Fixed | September 29, 2022 | |
| List Perfectly | Custom Marketplace Issue We are reviewing an issue with custom marketplaces not appearing under the platform status column. | We are working on a fix for this and will provide an update ASAP. | Fixed | May 22, 2022 | |
| Platform | Description | Video | Work Around or Fix | Status | Resolved: |