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| Platform | Description | Video | Work Around or Fix | Status |
|---|---|---|---|---|
| eBay | Unable to import listing(s) from eBay to List Perfectly eBay is currently experiencing some technical issues on their end that is preventing certain listings from being able to be edited which is causing an interruption when attempting to import listings from eBay to List Perfectly. | We will continue to monitor this to see when all functionality has been restored on eBay's end. | In Progress | |
| List Perfectly | Poshmark Sharing Tool We have released a new update to the Pro Plus beta version of the extension that included the Poshmark Sharing Tool. | You can download and install this version by visiting: https://app.listperfectly.com/version/alt-beta-m/ If you already have this version installed, but do not see the Poshmark Sharing Tool, please click "Settings" > Scroll down and click "Update the Extension". | General Info | |
| List Perfectly | New Version for Pro Plus If you have opted into Pro Plus and are having an issue accessing "Issue Finder" or "Auto De-Listing", you may need to download a new version. | To install the new version, please click here and follow the on screen instructions to manually install the new version. | General Info | |
| List Perfectly | Unable to Take Photo Using LP mobile Users are unable to select "Take a photo" on mobile devices. | This is at times due to an update from a specific browser and can limit the access a user has to their camera in a particular browser. As a workaround, please try downloading a different browser and attempting to take photos there. | General Info | |
Crossposting To Instagram Interrupted Users are experiencing an interruption when crossposting to Instagram as they are being directed to their Instagram News Feed. | When crossposting, users will see that their News Feed appears along with two options in the left corner reading: Post or Live Video. If "Post" is selected, the crosspost will proceed. Our development team is aware of this and are working diligently on a fix for this issue. They will provide an update as soon as possible. | In Progress | ||
| List Perfectly | Link status not updating when listing is marked SOLD When using the LINK feature to connect a listing to your LP catalog, if the listing already has a "SOLD" status, the "LINK" status will not display as "copied." The listing is, however, correctly linked, even though the "LINK" status is not being removed. | Our Development Team is aware and are currently working on a fix for this issue. We will provide an update as soon as possible. | In Progress | |
| List Perfectly | Slow loading times | We are aware of a current issue causing slow loading times. We are on it and will provide an update ASAP. | In Progress | |
| Depop | Image issue when crossposting to Depop When crossposting a listing to Depop, there is an issue with images disappearing after the listing is published.
It appears that Depop is currently experiencing a technical issue on their end. As a test, can you please attempt to create a listing on Depop (without using LP) with the same listing details and images as well as from the same device you use to crosspost your listings, to see if you are able to publish your listing without your images disappearing.
| We will continue to monitor this issue. | In Progress | |
| Grailed | No image crossposting to Grailed There is an interruption in loading images when crossposting to Grailed or creating listing directly on Grailed without using List Perfectly. | We are continuing to monitor this situation. | In Progress | |
| List Perfectly | PhotoRoom error when attempting to remove backgrounds. | We are closely monitoring select reports of error messages when attempting to utilize PhotoRoom background removals from List Perfectly. We will provide an update asap. | In Progress | |
| List Perfectly | Missing the LP extension icon or missing crossposting icons If you notice that you are missing the LP Extension that was installed to your browser or you are missing the crossposting icons, you may need to accept permissions from Chrome. | Watch Video | Please watch the video with instructions to accept updated permissions. If you continue to have an issue with the extension not being installed, please visit here to install the latest version. | General Info |
| eBay | Importing from eBay and receiving an error message for description exceeding 5000 characters. | If you are receiving this error message while importing from eBay to your List Perfectly catalog, please review your listing prior to saving to remove any extra spaces or characters. If you are using a third party to create templates on eBay it is possible that these templates are adding extra spaces, characters, etc. To prevent the auto-save during the import so you can review the listing and prevent the error, turn off auto-save by choosing the LP extension icon on your browser → Choose "Settings" → and deselect "Do not automatically save" | General Info | |
| Depop | Unable to crosspost to Depop | Select accounts on Depop are having difficulties creating new listings with or without List Perfectly. If you are unable to crosspost to Depop, please try creating a new listing on your computer by visiting https://www.depop.com/products/create/ . If you are redirected to the selling hub on Depop, your account may be affected and unable to create new listings at this time. We are closely monitoring this and will provide any updates we can. | General Info | |
Incorrect details copying to marketplaces. Customers are claiming incorrect details are copying to the marketplace listing like title and brand. There is a situation that has come to our attention where users have FLYP installed and it is causing an unexpected behavior during the crosspost where the conflict completes actions like choosing categories on behalf of the user. When this occurs incorrect details are added to the marketplace listing after LP has already set the details during the first part of the crosspost.
| 1. We recommend disabling any other extension by:
2. Once completed clear your cache and cookies by selecting the 3 dots at the top right > choose more tools > clear browsing data > clear cache and cookies for all time. You can then login to LP and the marketplaces and re-attempt the crosspost. | General Info | ||
| eBay | Crossposting to eBay is Slower than Expected We are investigating an issue when crossposting to eBay it is currently copying over slower than expected.
| The current workaround is to temporarily switch to the Classic Listing Tool on eBay. You can switch to the Classic Listing Tool by following these steps:
We will provide an update as soon as possible. | In Progress | |
| eBay | Slow processing times when copying to eBay. If you are noticing slower processing times when copying to eBay and are using the "new" listing tool. Please see workaround. | Switch to "classic" listing tool
| General Info | |
| Platform | Description | Video | Work Around or Fix | Status |