Review for updated workarounds to reduce any interruption while known issues are resolved.
If your issue is not listed click "CONTINUE TO TECH SUPPORT" below ↓.
Review possible solutions below
Click here to visit the LP software install page with step by step instructions to install LP.
If you do not need help installing LP, please make another selection.
Please watch this video or review text solution below video.
1 Confirm you have List Perfectly extension installed and enabled.
2 If you have LP installed, but still do not see the crossposting icons, confirm you have "show copy buttons" enabled.
This is due to a recent Google Chrome update that requires extensions to be pinned to the top bar.
If you see the puzzle piece in the top bar, click it, then you'll see the List Perfectly extension with a pin next to it. Click that to Pin, then click on the extension icon and login. You should now see the crossposting buttons again.
If you do not see the List Perfectly extension, re-add it by clicking here.
Review this short video below. Learn even more by reviewing the guide.
Great news, there is no need to link your marketplace or platform accounts to use List Perfectly! LP never asks for account names or login information.
With LP software installed you can use LP with ANY account you are logged into at the time of crossposting. Need help installing the LP software? Click below for help or to learn more about crossposting with LP.
Install LP
Import Active Listings
Crosspost From LP
Click below to watch the step by step video or read more in our guide.
Shopify Guide
Poshmark eBay Mercari Facebook Grailed Etsy Kidizen Depop Vestiaire
When marking “SOLD” or using “End Listing” to delist linked active listings from your LP Catalog (on any supported marketplace or platform), the expected behavior is for the linked active listing to open in a new tab. The listing should then be ended. The tab should remain open allowing you to see the confirmation message, confirming the listing has successfully ended.
1 Please confirm that the listing you are attempting to mark “SOLD” or “End Listing” has an active listing linked to it, by clicking the platform status link from the main catalog. This link should direct you to the active listing on the marketplace.
2 At times there may be a conflict or interruption that causes an unexpected behavior. Lets optimize your browser:
If you need to manually update a previous listing's status click here for instructions.
Mark SOLD Guide
End Listing Guide
When Marking “SOLD” or using “End Listing” to end, linked active listings from your LP Catalog (on any supported marketplace or platform), the expected behavior is for the linked active listing to open in a new tab. The listing should then be ended. The tab should remain open allowing you to see the confirmation message, confirming the listing has successfully ended.
Please see below if you are Marking SOLD or End listing and nothing is happening or active linked listings are not ending.
1 Confirm that the specific active listing ID number matches the saved item number to your LP listing.
2 Confirm you are SELECTING the marketplace(s) where your active listings are available.
3 At times there may be a conflict or interruption that causes an unexpected behavior. Lets optimize your browser:
Receiving an error message like shown below when Marking SOLD or End listing from LP is an indication that the listing that is linked to your LP listing is no longer an active listing. Please note that this sample screenshot shows an error on Poshmark, but similar pages can be seen on all supported platforms.
Verify that the item number stored in your LP listing for the specific platform matches the item number for your active listing on the platform.
If the listing is no longer linked, you can link by adding the active listing item number to your LP Listing.
Due to Depop’s own features, Using End Listing on Depop will completely delete the listing with no record of it. Depop allows you to view sales information in their “Receipts” section.
To avoid removing listings from Depop we recommend "ignoring" Depop when Marking SOLD or End listing by simply not selecting Depop when completing these functions from the LP Catalog.
Depending on when the last time you have ended listings on eBay you may be prompted to login when you are attempting to Mark SOLD or End listings on eBay. This will cause an interruption to process from your LP Catalog.
In the case that you are prompted to login, proceed to login to eBay → return to your LP Catalog and Mark SOLD or End listing again for that same product.
If you login and manually end the listing, the status will not update on your LP Catalog. You can manually update by editing your LP listing and deselected eBay in "Inventory and Sales".
Poshmark's default behavior does not allow for active listings on Poshmark to be ended while active offers are on the listing.
To Mark SOLD or End listing on a linked Poshmark listing please clear any active offers.
By default when utilizing the Mark SOLD or End listing features from LP on listings that are linked to Poshmark the listing will be removed completely from your closet.
Enable the set "not for sale" on Poshmark extension setting to mark your listings as "not for sale" in your Poshmark closet vs. completely removing the listing from your closet.
Select the LP extension icon → choose the settings gear → Select set "not for sale" on Poshmark when marking sold
By default when utilizing the Mark SOLD or End listing features from LP on products that are linked to Shopify the listing will be removed completely from your shop.
Enable the set "archived" on Shopify extension setting to mark your products as "not for sale" in your Poshmark closet vs. completely removing the listing from your closet.
Select the LP extension icon → choose the settings gear → Select set "archived" on Shopify when marking sold
The LP Catalog will update and display a marketplace or platform status when an active listing has been linked to your LP Catalog.
If you continue to experience an issue with active listings not linking when crossposting to or from your LP Catalog, proceed to the next steps and complete all "Browser Optimization" steps.
Click below to learn more about linking item numbers.
Linking Item Numbers
When crossposting from your LP Catalog to any supported marketplace or platform the expected behavior is for the new active listing to be linked to your LP Catalog once the listing has been published. If you are experiencing an issue where the status is not updating, lets confirm a few things together.
1 Please confirm that you are allowing the listing to successfully publish to the desired marketplace before refreshing your LP catalog. You should see a success message if it has been published and the ID was successfully gathered.
Review this video solution or the text / screenshot solution below.
The "copied" status will display on your active listings for all supported platforms when the specific listing is linked to your LP Catalog.
Click below to read more about liking item numbers if you are having any issues.
If you are experiencing an issue where your images are not crossposting to other marketplaces or platforms please try the following:
1. Confirm if you are receiving a notification during the crosspost on the new listing tab "List Perfectly is loading images".
2. If crossposting from your LP catalog, confirm that your LP listing does not have any broken images saved to your listing. If so, please remove them and attempt the crosspost again.
3. As a test, please attempt to crosspost a listing with only one image to confirm if one image is loading properly. If so, this can be an indication of an internet slow down preventing all of the images from copying.
If problems persist, let us know which marketplaces are affected and complete all browser optimization and remove / install steps.
If you are experiencing an issue importing images to your LP catalog please click next below, select the marketplaces you are Crossposting From, and in Crossposting To select List Perfectly to view solutions
The details that copy during the crosspost are dependent on the LP plan you are subscribed to. Below is a breakdown of these details per plan level. If you are having an issue with details not copying at your plan level, proceed to additional troubleshooting steps. If the problem persists, please let our team know a specific listing with as much details as possible about the issue for a quick resolution.
Simple - Title, Images, Description, Price
Business - Title, Images, Description, Price, Brand, Color, Size, Quantity, Keywords and Tags, MSRP, UPC, SKU
Pro - Title, Images, Description, Price, Brand, Color, Size, Quantity, Keywords and Tags, MSRP, UPC, SKU, Condition, Shipping Weight, Shipping Dimensions
If all of your details are being copied during the crosspost, but you are receiving an error message directly from the marketplace when trying to submit or publish the listing, please try the following:
At times marketplaces may have a temporary technical or account specific issue which is preventing the new listing from being published.
When crossposting in bulk or one at a time the expected result is for a new tab to opened for the selected listing(s) → the details gathered → the crosspost continues to the next listing.
This is a continuous process. While this is taking place there should always be some sort of activity on the display taking place like described in the steps above.
If you are crossposting and all you see on your display is the "Processing" screen with absolutely no other activity like other tabs opening, new listings generating, etc., there is a chance the crosspost was interrupted.
In this case simply click in the gray area to return to your active listings → refresh your screen → restart the crosspost.
While crossposting in bulk is completely limitless, performance is dependent on each user's device setup, bandwidth capabilities, and more. We recommend finding a bulk crossposting number that works best with your current setup.
Crossposting Guide
List Perfectly will work with whichever account or shop you are logged into at the time of crossposting! LP never requires you to connect specific shops.
You can crosspost to / from one shop, then simply login to another and begin crossposting there!
For example: Crossposting directly from one shop to another is done by crossposting from eBay shop 1 → LP Catalog → eBay shop 2.
If you notice that only the "short description" details are copying from LP when you have added information to the full Pro description builder, please review below.
Pro Plan members can customize their LP listing to display in "Normal Listing" or a "Shorten Listing" format.
Set your description builder setting by editing your LP Listing → Choose "Customizations"
Please note that by default, listings crossposted from other marketplaces or platforms will default to the "Shorten Listing" format.
Pro Plan Guide
Depop does require you setup your account on their mobile app and verify your PayPal account prior to setting up shipping and creating listings on Depop.
If you are having issues getting started on Depop, we recommend heading to the Depop app and confirm everything is verified and setup there prior to listing on desktop.
If you are experiencing an issue with images not copying to eBay, we first want to confirm if you are using eBay's "Quick list tool". Watch the video or review text / screenshot instructions below.
1 - Confirm if you are currently using eBay's Quick List Tool. Please see the screenshot below, if your listing form on eBay looks the same, select the "Switch to business tool" option at the top right corner of the eBay page. Once the switch is completed, re-attempt the crosspost.
When starting a new Etsy shop they do require that you complete their full onboarding process and guidance to create a listing before accessing the listing form.
If you are attempting to crosspost to Etsy and are noticing that no listing form is opening, please confirm that you have completed all of Etsy's new shop steps directly on Etsy before attempting to crosspost. A few sample screenshots are below of what may be seen.
Crossposting with List Perfectly to Facebook Marketplace will create new listings under your personal Facebook Marketplace selling profile.
At this time there is no option to select a specific page, business page, or to list to FB Shops accounts.
At times Facebook's review process may place new listings under review prior to publishing.
Please contact Facebook Marketplace for additional information on their review process or if you have a specific question about a specific listing under review.
At times Facebook may need additional information to allow access to shipping on marketplace.
Please contact Facebook Marketplace for additional information on their process for gaining access to shipping on marketplace.
Crossposting to Instagram is completed in your device's browser. If you are crossposting to Instagram and your Instagram desktop application is opening please remove your desktop app to allow for the new post to generate in your browser.
Mercari requires that a credit card be added to your Mercari account prior to adding listings to your Mercari shop.
Visit your Mercari app or on desktop to complete the registration process.
During the crosspost it is required that the new listing category is selected on Poshmark before accessing all listing form options. If it appears that the some details are copying, but not all, make a category selection on the listing form for the rest of the details to copy to the new listing.
Select the "edit" icon next to the listing you want to edit:
Review more in LP Guide
Edits that are made on your LP listing do not automatically change active listings on the marketplace that are synced to your LP product
Click below to learn how to "Edit an Active Listing".
When utilizing LP's Pro description builder and you notice that the details are not being added to your listing description please confirm the settings below are correct.
Some fields like measurements will only display if details are added to specific field.
Review more in Pro Plan Guide
List Perfectly allows users to upgrade or downgrade plans at any time. If you have just recently completed a plan change (within the 15 minutes) and are noticing you do not have access to specific features, please allow for up to 30 mins for the plan change to go into effect.
Thumbnail photos on the new image uploader are a preview of the full size image. These images may appear "blurry" or lower quality due to the size of the preview image. These are not the FULL size files saved to your listing.
To view your full size image and to see what the true quality is of your image hover over an image and select the "link" icon in the top left corner.
Missing new image uploader features. For example you are subscribed at the Pro level, but do not show access to Pro features like background removals. Visit My Account and confirm that you are subscribed to a standard Simple, Business, or Pro plan. If you are subscribed to a legacy plan (ex: Pro 1000), visit here and follow the steps to change your plan to a standard plan.
If you are experiencing an issue where you cannot locate the images after selecting the upload option on your LP listing, please confirm that your images are saved locally on your device.
At times when using cloud based options for managing photos like Google Photos, Air Dropping images between Apple devices, or other options there can be a delay on the files being available to upload.
If you are experiencing difficulties, please save your images locally to your device, for example to your desktop, then choose the file that has been saved to your desktop.
Review the video or text / screenshots below for a resolution to not being able to re-arrange images.
1 - Check your zoom - Select the three dots at top right of your browser and adjust the zoom to 10,0%. Once done, re-attempt to adjust the image order.
2 - Clear your browser cache - Select the three dots at top right of your browser, choose more tools → clear browsing data → set time range to "All time" and select to clear "Cached image and files" ONLY.
1) “Add Template” Natively
2) "Add Template" From Listing
Once your template has been created and saved you can utilize the template when creating new Listings on LP.
When creating a new listing on LP select the saved template from the "Select Template" dropdown menu.
If you do not see your saved template in the menu, edit your saved template and confirm the "Show in dropdown" option is selected.
Click below to learn more about Templates.
If you have created your template, but cannot select the template from the "template selection" menu please confirm that your template is set to "show in dropdown".
When creating or editing your template select the "show in dropdown" checkbox. Selecting this will show your template title in the template selection menu when adding new LP Listings.
Your sales analytics charts and data will update when the required sales data is added and the page is refreshed.
There are two ways enter Sales Data:
Did you know you can also utilize enable inline edit to make quick edits to your listings to the Title, SKU, Sold On, Starting Price, Quantity, Cost of Goods, Fees, Total SOLD Price, Shipping, add platform ID's and more!
Once installed, return to this page and refresh to perform a new systems check.
While List Perfectly can be accessed from mobile devices, it is recommended to complete this setup from your desktop or laptop computer to install LP. Please resume setup from your desktop or laptop device.
Continue setup from Google Chrome or Microsoft Edge.
Follow these basic troubleshooting steps that resolve most crossposting issues. Once done, re-attempt your process.
1 - Clear your browser cache. Select your browser - Google Chrome | Microsoft Edge
2 - Remove and re-install LP. - View Instructions
1 - Select the 3 dots at the top right of chrome. Choose more tools → Clear browsing data
2 - Set time range to "All time" and select "Cached images and files" ONLY → choose "Clear data".
1 - Select the 3 dots at the top right of Edge. Choose "Settings".
2 - Select "Privacy, search, and services" and choose "Choose what to clear".
3 - Set time range to "All time" and select "Cached images and files" ONLY → "Clear data".
1 - Remove LP by right clicking the LP extension icon and choose "remove" OR select the 3 dots at the top right → choose more tools → extensions and remove LP.
2 - Install LP. Visit the install guide with step by step instructions to install.
*Video instructions below.
