user emailShow to users who do not have access This page is reserved for participants of the Mercari Local Cashback Program. Enrollment is currently full. If you've received notification that you've been accepted to the program but can't access this page please contact us Thanks for your interest! Please select an option for Cashback Program page assistanceI'm in the Mercari Local Cashback program and need assistanceI'm not in the program but would like more informationAccess Control Watch the Mercari Local webinar replay - answers to your questions and more! If you weren't able to attend the Mercari Local webinar held just for Cashback program participants, you can watch here. Link: https://us02web.zoom.us/rec/share/0hh_iasL7JlWsqYCCnxZVcluVqgMLPNCY03EfTcryZH6JhjaJfEXwUyqB8B9S57j.zD1s6lLmixsKBy6v Passcode: 2!pV#3rq Notable topics: With holiday shopping here, consider offering Mercari Local as a shipping option for nearly every listing on Mercari to take advantage of last minute purchases where your buyer needs the item now. You can unlock Mercari Local as an option by using Mercari shipping labels for every listing rather than Ship on your own. As long as the item can fit in the back of a Prius and is under 50lbs, it qualifies. Selecting ship on your own may be costing you money and sales. By increasing your prices to ship on your own, you may be at a higher price point than other sellers of the same item, and will pay 10% fees on the entire sale and have no control over the final shipping costs. Mercari Local is a 1 to 1 transfer. Meaning, when the driver picks up the item they will immediately deliver to the buyer. As the seller, you have control over setting up the pickup times. These and more are great reasons to adjust your listings now and offer Mercari Local with every listing. You have until December 31st to take advantage of the cash back offer! Mercari Local Promotion Info and Assistance Get cash back and priority support when you sell on Mercari Local. Through December 31st, all items you list and sell with Mercari Local are eligible to earn cash back. By participating in this program you'll also have access to priority support for account specific issues. For Priority support, scroll down on this page and select an option in the menu shown. Located in these cities? Mercari Local has expanded to furniture! Las Vegas Los Angeles/Orange County Portland San Diego San Francisco For details and how to list with Mercari Furniture click here Scroll down for customized Mercari assistance or to ask a question. Full Program details: Mercari Local Cashback Promotion Terms As part of the Mercari Local Cashback promotion, Mercari will provide 5% cashback on program participants’ sold items that are delivered using Mercari Local. For clarity, the 5% cashback shall only apply to the sold price of items delivered using Mercari Local. Furthermore, the listings must be created during the program duration. For example: an item that sells for $100 and is delivered using Mercari Local will be credited with $5 cashback. The cost of Mercari Local delivery will not be included in the total amount eligible for cashback. The cashback promotion is valid on items created and sold between your accepted participation start date (when you received notification in your LP account) and 11:59 p.m. December 31st, 2022. Cashback will be issued in the form of a credit to the Mercari accounts of the appropriate program participants’ within 30 business days of the end of the promotion. Mercari reserves the right to modify or cancel the offer at any time in its sole discretion. Click an option below for details and support options. Mercari Cashback program*Mercari Account Issue or Program QuestionUsing LP with MercariI'm not sure You are experiencing an issue on Mercari when using List Perfectly to crosspost, and not when listing directly on Mercari without List Perfectly. Please click Next to be directed to List Perfectly Tech Support Can you list in Mercari without List Perfectly now?*YesNo Select "Using LP with Mercari" Select "Mercari Account Issue" Mercari Account Issues*Cashback program detailsUnable to login to MercariA shipping issueUnable to add a credit cardUnable to submit a listingListing is being reviewed or rejected on MercariListing limitsPricing limitsMercari account was suspendedSomething elseGet cash back and priority support when you sell on Mercari Local. Full program details and terms shown at the top of this page. If you have a question about the program that isn't answered here please fill in the questionnaire below. Login to Mercari issues If you can't log into Mercari please try clicking this login link: https://www.mercari.com/login/ Trouble with password? Try resetting it on Mercari. If you're still having trouble, please reach out to Mercari directly and allow at least 24 hours for a reply. Note that you can only log into Mercari if you are within the USA. If you are outside of the country you will not be able to log in. Download the Mercari App message If you are getting a prompt to download the Mercari App to create a listing, this is because you need to add a credit card to your account first. Go to your Mercari account settings to enter your payment details, then try creating a listing. Listing button is grayed out If you've created a listing on Mercari but the listing button is gray (rather than orange) this is most likely due to some required information missing from the listing form. Please review your listing and check that all required fields are filled in. You Shipping on Mercari Please review the Mercari Shipping Guide to check solutions and tips. If the solutions provided do not answer your question, please log in to your Mercari account and send a help request. Unable to add a credit card A credit card and payment details are required to list on Mercari. If you find that you can add payment details and create listings via the app, but cannot on desktop please log in to your Mercari account and send a help request. Listing Limits If you are new to Mercari, you'll be limited to list 100 items, and of those you'll be limited to 30 per day. If you've reached this limit you'll need to make at least one sale or purchase on Mercari to be eligible for additional listings.If you're not new to Mercari but your accout has been limited, this may be due to a listing being flagged as inappropriate. Please review Mercari Help Docs on this topic and what you can do to resolve the issue. Pricing Limits If your pricing level is too low for the item you're listing, you may be able to raise your pricing limits by becoming Authenticated with Mercari. Your listing is being reviewed or rejected by Mercari. If you are listing an item that requires authentication your listing may be subject to review. Click here to read about the Mercari Authentication process Your Mercari account has been suspended. If your account has been suspended, login to your account to learn more. If you feel this was done in error, submit a request for help using Mercari's Account Contact. Click "Next" to proceed to the form. Did the information provided answer your question or resolve the issue?*YesNo 🎉 Perfect! We recommend bookmarking this page for any additional questions you may have later. Click Next below to exit and return to the main menu. Click Next below to exit and return to the LP main menu. User Role Mercari SurveyThank you for taking the time to provide your feedback on the Mercari Local Cashback Program. Your answers here will be shared with Mercari. The program continues until December 31st, so there's still plenty of time to get listings added to Mercari Local and sold to qualify for cashback. Please note, this survey is not for account or listing issues support. If you need support, visit the Mercari Local Cashback Program page and select the option that fits best. What are your general thoughts so far?* I understand the program and what I need to do. I’m not sure what I need to do. I don’t understand the value of the program. We’ve noticed roughly only 60% of participants’ listings are opted into Mercari Local*I don’t know how Mercari Local worksI ship on my own, so I don’t need Mercari LocalI ship on my own, and would love to use Mercari Local, but there is no option for bothOtherCan you share more about why Mercari Local may not be a good fit for all listingsDo you have trouble finding Mercari Local in the listing flow?*YesNoMercari Local isn't just for large, heavy items. Have you or do you use Mercari Local for smaller items so your local buyer can get their purchase fast?*YesNoAre you aware that you can edit your delivery recommendations?*YesNoDo you ship on your own or use Mercari pre-paid labels?*I ship on my ownI use Mercari pre-paid labelsIf you answered yes to Ship on your own, do you not choose Local as an option because there is no Ship on your own + Local option?*YesNoOtherPlease share more about why you do not use Mercari Local with Mercari Shipping optionHas it been more than 24 hours since you've reached out to Mercari Support?*YesNoWhat is your Mercari help ticket ID?* The ID of the help inquiry you submitted on Mercari's site. Click here to look up or check your Mercari help requests. Please wait at least 24 hours before requesting help. Click here to look up or check the status of your Mercari help requests. Mercari help support is best equipped to handle any issue you might be having on Mercari. If however there is no update to your inquiry after 24 hours, revisit this page and send a request to have your issue looked into. Tell us about the issue Click "Submit" to send your request. Send a message: Ask questions or provide additional details here Have any questions about how Mercari Local works? Mercari Local tips? Ask here. Please note, this section is not for account or listing issues support. If you need support, visit the Mercari Local Cashback Program page and select the option that fits best. Send a message: Ask questions or provide additional details here Click "Submit" to send your request.
